Terms-Privacy

ACCEPTANCE OF TERMS THROUGH USE

By using this site, you signify your agreement to all terms, conditions, and notices contained or referenced herein. If you do not agree to these Terms of Use (“Terms”) please do not use this site.

Hi-Q reserves the right to change these Terms, and your continued use of this Web site constitutes agreement to all such changes. Please check the Terms periodically for changes.

USES OF THIS WEB SITE

All right, title and interest in this Web site and any content contained herein is the exclusive property of Hi-Q Fitness LLC, except as otherwise stated.

This Web site is intended for personal, non-commercial use.

Hi-Q grants you a limited license to access and make personal use of this site. You may print, copy and download any information or portion of this Web site for your personal use only. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools without express written consent from Hi-Q.

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, frame, create derivative works from, transfer, or otherwise use in any other way for commercial or public purposes in whole or in part any information, software, products or services obtained from this Web site, except for the purposes expressly provided herein, without Hi-Q ‘s prior written approval. You may not use any meta tags or any other “hidden text” utilizing Hi-Q ‘s name or trademarks without the express written consent of Hi-Q . Any unauthorized use terminates the permission or license granted by Hi-Q . You are granted a limited, revocable, and nonexclusive right to create a hyperlink(s) to the home page(s) of the Sites so long as the link does not portray Hi-Q , its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.

Unauthorized use of this Web site and or any Hi-Q systems, including, but not limited to, unauthorized entry into Hi-Q systems, misuse of passwords or misuse of any other information, is strictly prohibited. You may not use this Web site in any manner that could damage, disable, overburden, or impair any Hi-Q Sites or service or interfere with any other party’s use and enjoyment of any Hi-Q Sites or service. You may not attempt to gain unauthorized access to any Hi-Q Sites or service, computer systems or networks connected to any Hi-Q Sites or service, through hacking, password mining or any other means. You agree that you will not engage in any activities related to this Web site that are contrary to applicable laws or regulations.

Hi-Q reserves the right, in its sole discretion, without any obligation and without any notice requirement, to change, improve or correct the information, materials and descriptions on this Web site and to suspend and/or deny access to this Web site for scheduled or unscheduled maintenance, upgrades, improvements or corrections.

The information and materials on this Web site may contain typographical errors or inaccuracies. Any dated information is published as of its date only, and Hi-Q does not undertake any obligation or responsibility to update or amend any such information. Hi-Q may discontinue or change any product or service described in or offered on this Web site at any time.

DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY

The information, products and services on this Web site are provided on an “AS IS,” and “AS AVAILABLE” basis. Hi-Q does not warrant the information or services provided herein or your use of this Web site generally, either expressly or impliedly, for any particular purpose and expressly disclaims any implied warranties, including but not limited to, warranties of title, non-infringement, merchantability or fitness for a particular purpose.

Hi-Q will not be responsible for any loss or damage that could result from interception by third parties of any information or services made available to you via this Web site. Although the information provided to you on this Web site is obtained or compiled from sources we believe to be reliable, Hi-Q cannot and does not guarantee the accuracy, validity, timeliness or completeness of any information or data made available to you for any particular purpose.

Neither Hi-Q , nor any of its affiliates, directors, officers or employees, nor any third party vendor, will be liable or have any responsibility of any kind for any loss or damage that you incur in the event of any failure or interruption of this Web site, or resulting from the act or omission of any other party involved in making this Web site, the data contained herein or the products or services offered on this Web site available to you, or from any other cause relating to your access to, inability to access, or use of the Web site or these materials, whether or not the circumstances giving rise to such cause may have been within the control of Hi-Q or of any vendor providing software or services.

In no event will Hi-Q or any such parties be liable to you, whether in contract or tort, for any direct, special, indirect, punitive, consequential or incidental damages, attorney fees, or any other damages of any kind even if Hi-Q or any other such party has been advised of the possibility thereof. This limitation on liability includes, but is not limited to, the transmission of any viruses which may infect a user’s equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems (e.g., you cannot access your internet service provider), unauthorized access, theft, operator errors, strikes or other labor problems or any force majeure.

Hi-Q cannot and does not guarantee continuous, uninterrupted or secure access to the Web site.

SolarFlex Mat Warranty

If paid in full: You may return your mat within 30 days of purchase date for full refund.

You must contact us before the 30-day trail ends at sales@solarflexmat.com to confirm your refund request. If on a payment option: If you return the SolarFlex® within the 30-day trial period we will not process any further payments. The trial fee and shipping will not be refunded.

No refund of shipping charges and you pay return shipping.

The SolarFlex® must be returned in like new condition, resalable condition. All original box and paperwork must be returned with the mat

You must contact SolarFlexmat.com before returning your unit for information on mailing address, how to package your return, and to obtain a return authorization. Please return by UPS or FedEx and for your own protection, be sure to insure for the full retail value, as no refunds can be issued on damaged returns.

SolarFlex® Warranty

One year warranty from date of purchase. With receipt and warranty card.

If the unit requires repair, please contact our service center.

Not covered in the following cases:

  • Improper use or operation
  • Operating it without complying with working voltage
  • Re-assembly of manufacturer’s recommended installation
  • Damaged by nature, disaster of fire

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Hi-Q or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Hi-Q and protected by U.S. and international copyright laws. All software used on this site is the property of Hi-Q or its software suppliers and protected by United States and international copyright laws.

TRADEMARKS

Hi-Q Fitness, FitBomb, Samurai and Hollywood sauna logos other trademarks and service marks referenced herein are either registered trademarks and service marks or trademarks and service marks of Hi-Q Fitness LLC, (Hi-Q). The names of other companies and marks used on third-party products or services mentioned herein may be registered trademarks and service marks or trademarks and service marks of their respective companies and/or owners. You are prohibited from using any marks for any purpose including, but not limited to use as meta tags on other pages or sites on the World Wide Web without the written permission of Hi-Q or such third party, which may own the marks. If you copy or download any information or software from this Web site, you agree that you will not remove or obscure any copyright or other notices or legends contained in any such information.

LINKS

This Web site contains links to third party Web sites. These links are provided only as a convenience. The inclusion of any link is not and does not imply an affiliation, sponsorship, endorsement, approval, investigation, verification or monitoring by Hi-Q of any information contained in any third party Web site. In no event shall Hi-Q be responsible for the information contained on that site or your use of or inability to use such site. You should also be aware that the terms and conditions of such site and the site’s privacy policy may be different from those applicable to your use of this Web site.

COOKIES AND CLEAR GIFS

We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies” and “clear gifs” to obtain certain types of information when your Web browser accesses one of our Sites, or when you are provided the opportunity to complete surveys, participate in a sweepstakes or other incentives, or open or respond to any newsletter or other e-mail you may have requested. Briefly, “cookies” are small files that we transfer to your computer’s hard drive or your Web browser memory to enable our systems to recognize your browser and to provide convenience and other features to you, such as recognizing you as an existing customer or previous Site visitor. “Clear gifs” are tiny graphics with a unique identifier, similar in function to cookies, and may be used to track the online movements of Web users or to let us know if you have opened an e-mail that we sent you. Examples of the information we collect and analyze in this manner include the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; your behavior on our Web site and related services, including the products you view or searched for, as well as the URL you come from and go to next (whether this URL is on our site or not). The cookies and clear gifs that we use do not contain and are not tied to personally identifiable information about you. You are always free to decline our cookies if your browser permits, although in that case you may not be able to participate in our surveys or incentives, purchase products, or take advantage of certain useful Site features.

RISK OF LOSS

All items purchased from Hi-Q are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to purchaser upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

Hi-Q and its affiliates attempt to be as accurate as possible. However, Hi-Q does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Hi-Q itself is not as described, your sole remedy is to return it in solid packaging, unused, undamaged and resalable condition.

PRICING

Except where noted otherwise, the Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice. The Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the Price may represent “open-stock” prices, which means the aggregate of the manufacturer’s estimated or suggested retail price for each of the items included in the set. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following: If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

TERMS OF PAYMENT

You may purchase certain products or services on the Site. In ordering product through the Site or otherwise, you agree to provide only true, accurate, current and complete information. You hereby certify that any email account you provide to Hi-Q is registered to you. You agree that your placement of an electronic order on the Site is sufficient to satisfy any applicable Statue of Frauds, and no further writing is required.

Hi-Q shall have the right to bar your access to and use of the Site if it has reasonable grounds to believe that you have provided false, inaccurate, not current, or incomplete information. At the time you place your order, you may have been offered and agreed to purchase the product or service at a price that is not consistent with other customers. Your cost (which includes applicable sales tax) is the amount you agreed to pay at the time of purchase. To qualify for promotional discounts, you may be required to enter a coupon code prior to completing your order, and certain products or payment options may not be eligible.

Rules and restrictions are disclosed at the time promotional offers are presented. By participating in the promotion, you are agreeing to the rules and restrictions associated with the promotion. For questions regarding promotional offers, including rules and restrictions, please contact Hi-Q at (800) 214-1798 ext 2.

Please note that this policy applies only to products sold and shipped by Hi-Q

INTERNATIONAL USE

The Site is controlled and operated by Hi-Q from its headquarters in the United States. If you access this Site from a location outside the United States, you do so on your own initiative and are responsible for compliance with all applicable laws of your jurisdiction. Hi-Q makes no representation that materials on this site are appropriate or available for use in locations outside the United States, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.

LIMITATION OF LIABILITY HI-Q SHALL HAVE NO LIABILITY FOR ANY LOSS OR DAMAGE WHATSOEVER, INCLUDING BUT NOT LIMITED TO INCIDENTAL, PUNITIVE, CONSEQUENTIAL, ATTORNEY FEES, OR INDIRECT DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA AND THE LIKE) ARISING OUT OF THIS PRIVACY POLICY OR YOUR USE OF, OR INABILITY TO USE OR ACCESS THE SITE OR ANY CONTENT PROVIDED ON THE SITE OR DOWNLOADED FROM THE SITE, OR ANY DELAY IN USE OR ACCESS TO THE SITE OR CONTENT PROVIDED ON THE SITE OR ANY CLAIM ARISING FROM OR RELATING TO ERRORS, OMISSIONS OR INACCURACIES IN THE CONTENT PROVIDED ON THE SITE OR STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE, TO THE EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF HI-Q HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT WAIVING THE EXCLUSIVE GOVERNING LAW PROVISION SET FORTH HEREIN, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES; THEREFORE THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, HI-Q LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. THE LIMITATION OF LIABILITY SET FORTH ABOVE SHALL APPLY TO EVERY FORM OF ACTION, WHETHER IN CONTRACT, WARRANTY, STRICT LIABILITY, NEGLIGENCE OR OTHER TORT, AND SHALL SURVIVE ANY BREACH OF THE TERMS OR ANY AGREEMENT, OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THE TERMS OR AN AGREEMENT OR ANY EXCLUSIVE REMEDY.

IN NO EVENT SHALL HI-Q LIABILITY EXCEED $50.00. JURISDICTION These Terms, as well as the Privacy Policy for this Site, and any dispute that may arise between you and Hi-Q , shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of laws principles. You consent to the exclusive jurisdiction and venue in the courts of United States for any all disputes arising out of or relating to the Privacy Policy, Terms of Use and/or the Site.

Unless otherwise specified herein, these Terms and the Site’s Privacy Policy constitute written agreements between you and Hi-Q with respect to this site and supersedes all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and Hi-Q with respect to this site. A printed version, and of any electronic notices pertaining to the same, shall be admissible in an judicial or administrative proceeding to the same extent, and subject to the same restrictions, as any other contract, document or record originally in printed form. If any part of these Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. If you choose to visit Hi-Q Sites, your visit and any dispute over privacy is subject to these Terms and our Privacy Policy, including limitations on damages, arbitration of disputes, and application of the law of the United States. If you have any concern about privacy at Hi-Q , please contact us with a thorough description, and we will try to resolve it. Infrared Sauna Warranty Hi-Q

MANUFACTURERS FAR INFRARED SAUNAS WARRANTY

Hi-Q warrants that all saunas are not defective in materials and construction. All sauna heaters with Hi-Q far infrared saunas are protected by a 1-Year Limited warranty. Lifetime warranty on all wooden components. 1-Year warranty on all (sauna) electrical components. Optional Equipment: 1 year warranty Controller: 12 month warranty TV/DVD or CD Stereo: 1 year warranty LED Light Therapy System: 1 year warranty The Hi-Q 1-Year warranty applies to all replacement parts.

Hi-Q warrants that all products are completely free of defects and warrants construction of said products for the 5-Year warranty – applied at the time of purchase when not specified above. Any products that cease proper function or are found to be defective during the period of warranty will be replaced or repaired at the option of Hi-Q .

Damage not covered by the Hi-Q warranty includes that stemming from any of the following: Negligence Product Abuse or Misuse (use of product in a manner not intended or unsafe use of product) Misapplication Modification of Unit Incorrect Installation Wear and Tear Typical of Long Term Use Hi-Q is responsible for any labor costs associated with removal, inspection and reinstallation of the unit by an authorized service representative provided that said services occur within the 10 day period following activation of the Hi-Q warranty.

Customer is responsible for arranging access to product for the authorized service technician. Hi-Q will not be held responsible for expenses incurred from possible disassembly and reassembly of the product.

Hi-Q will not cover costs incurred from an unauthorized service agent that performs any maintenance, alteration or adjustment to the HiQ Fitness product – including tasks associated with electrical calibration.

If a product is found to be defective but is not replaced or repaired by an authorized service technician will be shipped to Hi-Q through pre paid freight. Product or replacement will be returned to the Warranty freight collect. Product purchase date must be proven by inclusion of sales receipt or other such documentation that includes the purchase date, purchaser’s full name, postage address, telephone number and any other supportive claim information. Other rights beyond those supplied by this warranty apply on a state to state basis.

If multiple products are purchased and financed directly from the supplier or provided on consignment, wherein payment is to be made in a timely fashion to the supplier, and purchaser does NOT make the payments on time or refuses to pay; the following terms will apply. Product will be returned immediately at the purchaser’s expense. If purchaser refuses to return product, the purchaser will be liable for full retail price of the product when and if sued in a court of law. Jurisdiction for any causes of legal action arising out of theft or conversion or any other cause will be in Clearwater, Florida.

CIRCUMSTANCES IN WHICH HI-Q WARRANTY DOES NOT APPLY

The Hi-Q warranty on products is only applicable to the original purchaser of the product. Some circumstances when the warranty will not apply include: All products or components industrially or commercially purposed. Products used as rentals or in clubs. Claims resulting from negligence, misuse, incorrect installation, incorrect operation or accidents including but not limited to acts of nature, fire or excess heat.

Hi-Q is not liable for any special or consequential damages resulting from use of products or any contents/components including with said products.

Hi-Q is not liable for injury while installing, moving, using or repairing any product. Warranty not applicable to shipping on replacement parts.

Warranty is considered void upon transfer of ownership.

Hi-Q is not responsible for bodily or property damage resulting from use of products. Warranty void if product stored outdoors.

DISCOUNTED/LIQUIDATIONS/SPECIAL SALES:

Where Hi-Q offers significant discounts on various heavily discounted products due to Liquidation, closeouts, sale of show room models, scratch and dent or damaged, returned items are being sold on an AS IS basis. Products are assured to arrive in working condition the traditional warranty will not apply and is null and void. It may however be possible for Customers to purchase extended warranties. It is up to the customer to initiate the discussing of extended warranties if the sales representative has not.

PRODUCT RETURNS

Purchaser is permitted to return a Hi-Q product within 30 days of the purchase date for any legitimate reason with approved return authorization number.

If returning product, 25% product restock fee applies in addition to shipping costs (to and from).

If canceling product order, a 5% fee is charged after the day of purchase.

If canceled on the same day as the order occurred, no fee applies.

In some situations, returned products may be subject to a cleaning or repair fee. Even if the purchaser received free shipping at the time of the order, all returns must be accompanied by payment for shipping – both ways.

For instructions on how to return a sauna, please contact us at (800) 214-1798 ext 2.

If product is damaged during shipping and refused and subsequently returned, Hi-Q reserves the right to replace the product with another product of similar value. A proportionate refund will be made to make up the balance on replacement products of less value. Alternatively added charges may apply for replacement products of more value.

If customer chooses instead to cancel the delivery of a replacement product, Hi-Q reserves the right to charge for administrative fees: 5%, restocking fees: 25%, and shipping fees; to and from the destination. After damage product is returned, both the trucking company and our staff will inspect the damaged product. If trucking company accepts culpability and agrees to reimburse company for damages, then company will then reimburse customer for 25% restocking fees and shipping charges. If trucking company finds no visible damage or denies culpability, then unless customer accepts a product of similar value, these fees will not be refunded.

IMPORTANT: Damage occurring during shipping must be included on the Bill of Lading. Hi-Q must be notified of shipping damage before 3 days have passed following the signing of the Bill of Lading. After 3 days, the receiver is fully responsible for all replacement costs (product and individual parts) and must pay shipping for said product or parts. All information within this site is provided for informational and educational purposes only and is not to be considered promises, guarantees or warranties unless expressly stated otherwise.

Health Benefit results claimed by using Hi-Q are based on general studies of infrared heat. Representatives of Hi-Q are not medical professionals nor should the information on this site be considered medical advice. Every prospective sauna user should consult a medical professional prior to use. The information contained herein is not for diagnosing or treating a health problem or disease. Information and statements regarding products on this site have not been evaluated by the U.S. Food and Drug Administration or clinically evaluated for the purpose of diagnosing, treating, curing, or preventing any disease.